Fill out the form and view the complete insight. Get our insight Thank your for you interest. For this business-process services provider, flawless performance and reliability are essential — as digital payments, claims processing, benefit administration, customer care, and distributed learning are just some of the services delivered. This organization was already driving its operations with more than high-volume production scanners from Alaris.
Dynamic BPO powered by elite consulting arm at the most competitive price. We help clients understand how they are perceived by their customers, and identify areas of opportunity to maintain healthy correlation of customer satisfaction and financial results.
Solution Development Backed by rich experience in application development covering wide range of platforms, we help clients to turn great idea into great product. Dynamic BPO Powered by elite consulting arm. Custom tailored processes designed to resolve specific scenarios Minimize customer effort during case resolution Minimize end-to-end turnaround time IT Outsourcing We help clients to keep up with increasingly sophisticated IT service requirements with the following benefits: Process Excellence Process Engineering: Process drives daily operations, and good process delivers successful operations.
We work with clients at every level of their organization to: Developing an understanding of core operational needs Designing operational steps that are aligned with industry best practices Implementing and monitoring until stabilization Process Innovation: We help clients to stay current with the rapidly changing customer service industry, and make lasting operational improvements.
Customer Satisfaction Survey Measure customer satisfaction at every interaction point throughout the customer journey, and discover underlying factors driving positive or negative experience. Custom tailored survey contents designed to identify cause and effect Reports that serve the needs for all levels of client organization Flexible customer outreach with great scalability Gap Analysis Discover what stands between the ultimate target and actual operational performance, and develop enhancement plan with tangible performance indicators.
While our development possibilities are endless, below are a few examples: E-Tracking Platform Tracking end-to-end secure delivery of credit card and financial services documents, and automating activation:Infosys, a global leader in technology services & consulting, helps clients in more than 50 countries to create & execute digital transformation strategies.
In this BPO case study, learn how we're providing services in order management and customer care BPO across Virgin Media’s cable and mobile businesses.
Overview With nearly 10 million customers, Virgin Media is one of the UK’s leading entertainment and communications businesses and the largest Virgin Company in the world. Banking & Financial Services | Data Enrichment. Working with the leading capital markets advisory firm to improve capital market outcomes for multibillion dollar Initial Public Offerings.
HCL Insurance BPO Services Ltd is part of HCL Technologies, a 32 year old global technology and IT company employing 90, professionals worldwide. Posted June 28, By Anna Kozlova, Global Director of Business Process Excellence, TELUS International. Business Process Outsourcing (BPO) has become a complex industry.
Gone are the days of subcontracting non-strategic operations simply to . BPO Case Study: Infosys: transforming Philips’ shared service centers Summary This F&A BPO case study illustrates a number of aspects. It shows that: • Infosys, then an emerging Indian FAO player, has been successful in is by far the largest BPO contract to date, giving it a major multi-process F&A.